Moonwin Privacy Policy

Data Controller

Dama N.V., Company No. 152125, registered at Scharlooweg, Willemstad, Curaçao, is the data controller responsible for personal data collected through moonwinplay.com. As operator of Moonwin, Dama N.V. determines the purposes and means of processing player data and is the entity accountable for compliance with this policy.

What Data Is Collected

Moonwin collects personal data at several points during the player relationship. Registration data includes name, date of birth, email address and password. Payment data includes deposit and withdrawal method details, transaction amounts and, where relevant, wallet or account identifiers linked to Skrill, Neteller, cryptocurrency wallets or bank transfer. KYC documents, including an Australian driver’s licence, passport or Medicare card together with proof of address such as a utility bill or bank statement, are collected during identity verification. Technical data, including IP address, device type, browser version and session logs, is recorded automatically during use of the site. Cookie data is collected as described in the cookies section below.

Purposes and Legal Basis of Processing

Personal data is processed to create and manage a player account, to process deposits and withdrawals, to comply with identity verification and anti-fraud obligations tied to Dama N.V.’s licence, to communicate with players about their account or support requests, and to operate responsible gaming tools such as deposit limits and self-exclusion. The legal bases relied on include performance of the contract formed when a player registers, compliance with legal and licensing obligations, and legitimate interest in preventing fraud and securing the platform. Where consent is the basis for processing, such as certain marketing communications or non-essential cookies, that consent can be withdrawn at any time through account settings.

Transfer to Third Parties

Personal data is shared with third parties only where necessary to deliver the service. Payment providers, including the card, e-wallet and cryptocurrency processors used for deposits and withdrawals, receive the data required to process a transaction. KYC verification services receive submitted identity documents to confirm authenticity. Game providers, including Pragmatic Play, NetEnt, Evolution Gaming, BGaming and other studios featured in the Moonwin lobby, receive gameplay data necessary to run individual game rounds. None of these third parties are authorised to use player data for purposes beyond the service they provide to Moonwin.

International Data Transfers

Because Dama N.V. and its service providers operate across multiple jurisdictions, personal data may be transferred outside the country in which a player resides, including to servers located outside Australia. Where such transfers occur, Moonwin relies on Standard Contractual Clauses and comparable safeguards to ensure the data continues to receive an adequate level of protection regardless of where it is processed or stored.

Cookies and Analytics

Moonwin uses cookies to keep a player signed in between page loads, to remember site preferences, and to analyse how the site is used in order to improve performance. Cookie categories include strictly necessary cookies, which cannot be disabled without affecting core site function, and analytics cookies, which can be disabled through the cookie preference banner shown on first visit or adjusted later through browser settings. Disabling analytics cookies does not affect the ability to deposit, play or withdraw.

Data Subject Rights

A player has the right to request access to the personal data Moonwin holds about them, to request correction of inaccurate data, to request deletion of data no longer required for a legal or contractual purpose, to request restriction of processing in defined circumstances, to object to processing based on legitimate interest, and to request a portable copy of their data in a structured format. These rights can be exercised by contacting Moonwin using the details below, and requests are handled within a reasonable timeframe once the requesting player’s identity has been confirmed.

Right to Lodge a Complaint

A player who believes their personal data has been handled improperly may raise the matter directly with Moonwin support in the first instance, and may also lodge a complaint with a supervisory authority with jurisdiction over their own place of residence if the matter remains unresolved.

Data Retention

Personal data is retained for as long as an account remains active, plus a further period after account closure to satisfy record-keeping obligations tied to Dama N.V.’s licence and applicable anti-money-laundering requirements. Once the applicable retention period expires, data is deleted or irreversibly anonymised. Closing an account does not itself trigger immediate deletion of records that must be retained for compliance purposes.

Contact for Personal Data Requests

Questions about this policy or requests relating to personal data can be sent to [email protected]. Including the email address registered to the Moonwin account in the message allows the request to be matched and processed without delay.